Wednesday, August 24, 2011

Networking FAQ

Can you install a Sonicwall or Firewall at my office? What are the benefits of installing a Sonicwall or Firewall?

A Sonicwall is a popular brand of a firewall. It acts to increase network security by regulating and monitoring traffic in and out of a network. While utilizing a firewall you will see a decrease in malware, spyware, and external attacks on your network. Yes, we can install a firewall at your home or office. In fact, we are an authorized re-seller for the Sonicwall brand, but can work with any that you have in mind.

Can you network my printer to be utilized by multiple users?

Absolutely, if you have networking capabilities on your printer.

Does Pc Network Solutions offer wiring jobs?

Yes, anything wiring related we can do! We will make sure we quote you a fair price, and do neat, effective work!

Friday, August 19, 2011

Pc Network Solutions Printer & Copier Repair Frequently asked Questions

What brand of printers do you repair?

We repair all printers brands. You name it, we can fix it! Kyocera Mita (Copy Star), Xerox, Savin, Ricoh, Brother, Lexmark, Dell, Epson,OkiData, any many more!

Do I need to buy genuine toners, inks, drums, and parts for my printer?

Your best bet is always to use the genuine parts. Although certain generics may work, it really depends. With particular brands (such as Brother) it will not allow you to reset your drum or function properly when it is any non-genuine parts, even if there is nothing wrong with the part itself. Although you may save yourself a bit on the parts initially for non-genuine parts, it will cost you more in the long run.

What does your diagnostic fee include?

A thorough inspection of your printer. We completely take apart the printer. Clear any internal jams, and completely clean all parts including the printhead (if an inkjet). We also evaluate if any parts are needed to repair your printer.

Should I buy a new printer or repair the one that I have?

It truly depends on the cost of the printer and what the issue is. When printer costs $100 new, it won't make sense to spent $75/ hour to repair it.

Which copier brands are you an authorized Service Center/ provider for?

We are currently an authorized service center for the following brands:Brother, Xerox, OkiData. We are currently in the process of becoming a Xerox Depot Repair Center.

Do you do on-site printer/ copier repair calls?

Absolutely! Please call Pc Network Solutions at 561.745.7013 to schedule.

Frequently Asked Questions Computer Repair

What would you recommend for a free anti-virus software?
Both Avira Antivirus and Microsoft Security Essentials are light weight great anti virus softwares. We do not recommend Norton or McAfee, they are heavy programs, that cause a computer to slow down due to the program size.
Which browsers do you recommend?
We have found clients that primarily use Firefox Mozilla or Google chrome greatly reduce the chance of developing malware on their machines.

  My computer is running slow? What could be the issue?
This issue can be caused by any of the following possibilities:
Hard disk drive is short on available disk space.
Several software programs have been installed/uninstalled leaving behind bad files and/or  confusing the software.
1. Data corruption.
2. Bad hardware.    
3. Viruses and/or Spyware.
4. Start-up/Process problems.    
5. Insufficient/overused RAM.

Why does my computer keep freezing and not responding?

There are several possibilities as to the problem:
1. Software conflict
2. Hardware conflict
3. Lack of system resources
4. A  flaw in the software or drivers.
To fix a program that has stopped responding a user can generally press the CTRL +ALT + DEL keys on the keyboard simultaneously to open the "Close Program" window or open the "Task Manager." Click the "End Task" button to close the program. If another window opens, click the "End Task" button again to stop the program.  It is important to realize that when a program stops responding any work that has not been saved will more than likely be lost when end tasking a program.

How much will it cost to fix my computer?

Unfortunately it sounds vague. But it truly depends on the computer issue. Two separate computers with similar symptoms could have a completely different diagnosis. For us to accurately troubleshoot, the computer must be brought in.

My computer keeps showing a "blue screen," What does that mean?

A frequent blue screen could be many issues. However, most frequently it's either a hard drive crashing or a failed operating system. Call 561.745.7013 to discuss.

How do I restore Itunes music from a back up to a new PC or newly re-installed Operating system?


First thing to check would be to see if ITunes is installed. Second is whether or not the music files are in the music folder. If both of these things are true then it is simple to get the music back into iTunes.

Step 1: Open ITunes and click on file.
Step 2: Select “Add Folder to Library”
Step 3: Select the “My Music” folder
Step 4: Press Ok and all the music will be imported back into ITunes.