Friday, August 19, 2011

Pc Network Solutions Printer & Copier Repair Frequently asked Questions

What brand of printers do you repair?

We repair all printers brands. You name it, we can fix it! Kyocera Mita (Copy Star), Xerox, Savin, Ricoh, Brother, Lexmark, Dell, Epson,OkiData, any many more!

Do I need to buy genuine toners, inks, drums, and parts for my printer?

Your best bet is always to use the genuine parts. Although certain generics may work, it really depends. With particular brands (such as Brother) it will not allow you to reset your drum or function properly when it is any non-genuine parts, even if there is nothing wrong with the part itself. Although you may save yourself a bit on the parts initially for non-genuine parts, it will cost you more in the long run.

What does your diagnostic fee include?

A thorough inspection of your printer. We completely take apart the printer. Clear any internal jams, and completely clean all parts including the printhead (if an inkjet). We also evaluate if any parts are needed to repair your printer.

Should I buy a new printer or repair the one that I have?

It truly depends on the cost of the printer and what the issue is. When printer costs $100 new, it won't make sense to spent $75/ hour to repair it.

Which copier brands are you an authorized Service Center/ provider for?

We are currently an authorized service center for the following brands:Brother, Xerox, OkiData. We are currently in the process of becoming a Xerox Depot Repair Center.

Do you do on-site printer/ copier repair calls?

Absolutely! Please call Pc Network Solutions at 561.745.7013 to schedule.

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